Terms and Conditions
Welcome to Purely Mama! These terms and conditions outline the rules and regulations for the use of Purely Mama's Website, located at www.purelymama.in.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use purelymama.in if you do not agree to take all of the terms and conditions stated on this page.
Thank you for shopping at Purely Mama. We appreciate the fact that you like to buy the eco-friendly products we make. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Purely Mama. The main thing to remember is that by placing an order or making a purchase at Purely Mama, you agree to the terms set forth below along with Purely Mama’s Privacy Policy.
At Purely Mama, we prioritize customer satisfaction and strive to make your shopping experience as smooth as possible. Please read our policies carefully.
Cancellation Policy
- Immediate Cancellations: Cancellations can be requested via email at info@purelymama.in or by calling us at 8929149772 immediately after placing the order.
- Shipped Orders: If your order has already been shipped, cancellation requests cannot be entertained.
Refund & Exchange Policy
- Damaged or Defective Items: If you receive a damaged or defective item, please report it to our Customer Service team within 2 days of receipt.
- Product Not as Expected: If the product received does not meet your expectations or differs from what was shown on the site, notify our Customer Service team within 2 days of receipt.
- Refund Processing: Refunds will take 9 to 10 days to reflect in your bank account.
No Returns Policy
For safety reasons, especially since we deal with kids' products, we do not accept returns unless the item is defective or has a major issue that prevents its use.
Contact Us
For any cancellation or refund requests, please reach out to our Customer Service team:
- Email: info@purelymama.in
- Phone: 8929149772
We are here to assist you and ensure your satisfaction with our products.
Payment Terms
Payments for the products available on Purely Mama are due at the time of purchase. We accept a variety of payment methods including credit cards, debit cards, and online payment systems.
User Comments, Feedback, and Other Submissions
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Governing Law
These terms and conditions are governed by and construed in accordance with the laws of (New Delhi, India) and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.